Alpena County IT Department

720 W. Chisholm St. Suite #11
Alpena, MI 49707
(989) 354-9590

IT Director
Eric Vanderveer



The Network Technician specifically, analyzes computer and network related problems reported by end-users,
diagnoses the most effective method to resolve the problem and implements the solution; installs,
maintains, and troubleshoots the District’s Local Area Network (LAN), Wide Area Network (WAN), data
communications and all peripheral equipment.

The ultimate goal is the supervision, identifying, troubleshooting and resolving problems encountered by District-wide users of various servers, the mainframe, desktop systems, District network Internet and other computer technology; troubleshoot and solve local-area network problems; provide technical support to end-users regarding computer hardware and software; install, test, certify and troubleshoot networking cabling systems; install configured network equipment; provides technical expertise to end-users regarding optimal set-up for software, hardware and network use; install, configure, monitor and troubleshoot a wide range of network and data communications software and hardware; train users in various software applications and network-related procedures and perform related work as required. Examples of Key Duties and Responsibilities (Examples of key duties are interpreted as being descriptive and not restrictive in nature).

    • Identifies, troubleshoots and resolves hardware-, software- and network-related problems encountered by end-users of the District network, the Internet, the mainframe, PCs and new computer technology.
    • Configures and installs Windows workstations and Macintosh operating systems in response to the demands of a complex network design.
    • Trains end-users on the use and features of the various operating systems and applications on the various platforms.
    • Performs primary network system administration on network servers as needed.
    • Installs, certifies and troubleshoots campus and remote-campus network cabling infrastructure, including a wide variety of local area network equipment and software.
    • Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.
    • Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions
    • Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions.
    • Works to solve mainframe application problems to meet end-user computing needs.
    • Writes scripts and batch files as needed to enhance the function of the operating system.
    • Optimizes computer usage by researching and recommending enhancements to system capabilities and performance.
    • Enforces the District’s network security and installation procedures.





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Alpena, MI 49707

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